What are your office hours of business?

Office hours are 9:00am - 5:00pm Monday to Friday.

Where are you located?

Our Office is based at Unit 4 The Interchange Swanley Kent BR8 8TE

What is your phone number?

You can reach the Thamesmead customer experience Team on 0207 639 0348

What is your email address?

Please email cx@thamesmeadonline.com for our customer experience team

May I speak to a member of staff?

Yes, please call our customer experience team on 0207 639 0348 

Who can I speak to about my order?

Yes, please call our customer experience team on 0207 639 0348 

How much does delivery cost?

Delivery is free on orders over £100. If your order value is under £100 delivery will cost £20.

How quickly will my order be sent?

Standard delivery service is within 48 hours. A next day service is also available.

What are your payment options?

Approved account Credit Terms, Debit or Credit Card

Can I see a Sales representative?

Please contact our customer experience team on 0207 639 0348 who will be pleased to make arrangements.

Can I place an order?

Yes, please register and log on to our website www.thamesmeadonline.com or alternatively email cx@thamesmeadonline.com with your order

Can I have a sample of a product?

Please contact our customer experience team on 0207 639 0348 who will provide assistance.

Can I have the MSDS Sheets to assist with my COSSH Assessments?

Some products have the MSDS sheets on the website. If you cannot find the MSDS sheets you require, please contact our customer experience team who will be able e-mail it to you by return.